Returns

Return window

A product in proper condition can be returned within 14 calendar days of the day you receive the order, provided it has not been used and has not been fitted to a vehicle.

If a product is faulty, damaged in transit or the wrong item was delivered, tell us within 14 days of receiving it. A manufacturing defect is also covered by the manufacturer's warranty for the whole warranty period.

Conditions we accept a return under

  • the product has not been fitted or used — no signs of installation or wear
  • its saleable appearance, original packaging, labels and seals are intact
  • the product is complete, with all parts, fixings and documents
  • proof of purchase is provided: the order number or the invoice

What we cannot take back

  • a product already fitted or used: an oil, air, fuel or cabin filter cannot be returned once it has been installed on a vehicle
  • a product whose packaging, label or seal is damaged to the point where it can no longer be sold
  • a product damaged by the buyer — through incorrect installation or storage
  • a product ordered in specially for you, where it was separately agreed at purchase that it is non-returnable

How to start a return

  1. Write or call us with your order number, the product name and the reason for the return. For a faulty item, attach photographs.
  2. Within one business day we confirm the request and tell you where to send or bring the product.
  3. You send the product by courier or post, or bring it to us yourself.
  4. Within 3 business days of receiving it we inspect the product and tell you our decision.

Refunds

We refund within 5 business days of receiving and inspecting the returned product, by the same method the payment was made. For a card payment the bank may need up to 10 further business days for the money to appear on your account. Cash paid on delivery is refunded by bank transfer to the account you give us.

Shipping costs

  • If the reason for the return is ours — a faulty, wrong or incomplete product — we pay the return shipping and also refund the original delivery charge.
  • If the product is in proper condition and you return it by your own decision, you pay the return shipping. The original delivery charge is not refunded in that case.

We charge no restocking or handling fee on a return.

Exchange

Instead of a refund you can exchange the product for another one, under the same conditions and within the same 14 days. Any price difference is paid or refunded at the exchange. If you are not sure which filter fits your car, write to us before ordering — we will check it by make, model and engine.

Contact

For anything about a return, contact us on the phone number or email address given on the Contact page. Delivery and payment terms are described on the Delivery & payment page.